Wealthsimple referral bonus not showing? Start here.

Start with what you see.

These checks follow the official referral help and base promotion terms. They cannot determine your account’s eligibility.

1. Check the referral record

Start in the Rewards Centre and Invite friends area. Check whether a referrer is already attached and whether Referral history shows the relationship. A saved screenshot of a signup page does not tell you what is currently linked.

If the entry option is still available, compare your timing with the official instructions. If another referrer is already linked, ask support about your options instead of entering codes repeatedly.

Wealthsimple directs users who first funded more than seven days ago to support for help establishing a referral manually. Its help page says it cannot guarantee an application when more than 30 days have passed since first funding without a referral. Contact support promptly rather than assuming the normal entry field is the only possible route.

Source: confirming a referral in the app or on the web.

What if the wrong code is already linked?

The official help page says a referral relationship can be updated only while the account remains unfunded and more than 30 days have passed since the incorrect entry. If a base bonus has already been paid for that relationship, it cannot be changed.

This is different from simply adding a missing code within the available window. Ask Wealthsimple to check your record rather than creating another account or trying repeated links. Read the current wrong-code instructions.

2. Compare the funding record with the offer

Find the transaction you expect to qualify. Write down its source, amount and received date. Compare that record with the offer’s funding requirements rather than relying on the day you clicked “transfer.”

The referring client must also meet the promotion’s conditions, including having at least $100 CAD in qualifying net deposits when you fund. You cannot resolve every referral issue by checking only the new account; ask Wealthsimple to confirm which condition is incomplete.

Our eligibility checklist links to the current terms. If you are unsure whether a transaction counts, send the question to Wealthsimple through its official support channel.

3. Check the payout account and processing

Review the account where the promotion says the bonus will be paid. Check its activity as well as the Rewards Centre, so a payment in another account is not mistaken for a missing reward.

For the standard $25 base bonus, the terms specify payment within 24 hours after qualifying referral funding is completed and processed, with the other requirements met. An initiated transaction and a processed transaction are different checkpoints. If that timeframe has passed, ask support to review the record.

Source: the bonus application conditions.

Is it the base bonus or an additional referrer reward?

The base payment and an additional reward for the existing referring client are separate. A special referral challenge can use a longer calculation period; its headline amount is not automatically the new client’s reward. Check the promotion in your Rewards Centre before treating a $25 payment as a shortfall.

Compare who receives each kind of reward, then use the official terms for that promotion to check the timing.

4. Contact official support with the code and dates

If you forgot to enter PGVORW, check Referral history before asking to add it. The support-route comparison lists the official Wealthsimple and Questrade contact pages and what to prepare before you write. A missing relationship, a different referrer and an unpaid reward need different checks. Wealthsimple’s referral help directs clients outside the ordinary seven-day first-funding window to support for manual establishment. Beyond 30 days since funding without a referral, application is not guaranteed. A review request does not restart the promotion’s deadlines.

In the signed-in app, go to Profile → chat bubble → Chat with us, following Wealthsimple’s contact instructions. Its official contact page also lists phone support. If you prefer a written follow-up, ask support which email or case-reply route applies to your request.

State the promotion name, code, signup date, first-funding date and what your Rewards Centre shows. If you never funded, say so. Never send a password or login/2FA code. This site cannot investigate account records.

A message for a missed referral code

Adapt this for your own circumstances and send it through official support. Only say that you intended to use PGVORW if that is true. Replace the bracketed text; leave out details that do not apply.

Subject: Missed referral code PGVORW, request for review

Hello Wealthsimple Client Success, I intended to use referral code PGVORW but missed entering it. I signed up on [date]. My first funding was [date, amount in CAD and external source], or [I have not funded yet]. My Referral history currently shows [what you see].

Could you check whether the referral relationship can be established under the terms that apply to my account? Please explain any timing or eligibility condition that is incomplete and provide a case number for follow-up. Thank you.

If the relationship is already recorded and only the payment is missing, change the opening to say that. Include the eligible deposit’s received or processed date and the payout-account status instead of requesting another referrer.

If the first reply does not resolve it

1. Clarify the decision. Ask whether the problem is the missing relationship, a deadline, funding, payout-account requirements or another stated condition.
2. Reply in the same case. Include its reference number and any requested evidence through secure official support. Ask whether further review by the relevant team or a supervisor is available if the explanation does not address your facts.
3. Use the official complaint process if needed. If you remain dissatisfied, Wealthsimple’s How to file a complaint page directs you to the process for your product.

A successful request by someone else does not establish your eligibility. Further review or a complaint cannot guarantee a code change, an exception or a bonus. Wealthsimple decides the account-specific outcome under its applicable terms.

What to gather before contacting support.

Start with the referral relationship and the transaction you expected to qualify. Note the promotion name, first funding date, when external funds were received, the account type and the current Rewards Centre message. Also say whether you are the new client or the referring client.

A useful question is: my referral is recorded, the external funding shows as received, and I have checked my payout account; which eligibility or processing condition is still incomplete? If the relationship is absent, lead with that instead of assuming there is only a payment delay.

Keep screenshots for your own records or secure official support. Redact unrelated balances and identifying details in public examples. This publisher cannot see your account or issue the reward, so sending private documents here will not resolve the payment.

Frequently asked questions (FAQs)